top of page
FAQ
-
Is the MAXLITE Ultra comfortable to wear for long periods of time?Yes! The MAXLITE weighs only a few ounces. Unlike other headlamps that have plastic or rubber type headbands, the MAXLITE features a soft moisture resistant and adjustable comfortable fabric elastic band.
-
What are the 7 modes of the MAXLITE?The MAXLITE main front 230 degree Ultra Brilliant LED COB light has a high, low and strobe mode. The side spot light has 2 modes, high and low. On the back is the pair of red safety lights which can be set to solid or blinking. To change the fron light modes, all you need to do is press the side on/off/mode button. On the rear power pack, you press the on/off button.
-
What does COB stand for?Chip-on-Board (popularly called COB) is an LED-styled system that features the direct mounting of several LED chips on the top of a substrate to produce an LED system within a single module. These numerous LEDs have a tiny size, plus they are packaged and wired together to form a single copper or ceramic board to enable them to act as a single light source. Since these LED chips are very closely packed, the light they produce is very uniform and ultra bright. These LED chips are of high density focused on smaller surface (approx 340 LEDs in 10mmx10mm surface). For reference, the MAXLITE surface area is 140mm x 10mm...That's A LOT of light!
-
What is the XPE light on the side of the MAXLITE?A XPE light is a highly concentrated Light Emitting Diode. Within the MAXLITE XPE side light is a highly reflective material all combined to create more of a pinpoint light vs a wide angle or defused style beam.
-
How long will the MAXLITE battery charge last?The MAXLITE can last up to 8 hours depending on the mode it is set on and being used.
-
How long does it take to fully charge the MAXLITE?Depending on how much of a charge remains on the battery when charging, it can take up to 2 to 3 hours to be fully charged. Once fully charged and stored, the standby time can last for months.
-
What happens if I'm not satisfied with my MAXLITE?We're very confident you'll be very pleased with the MAXLITE, but in the unlikely event you are not, you may return it for a full refund within 30 days of the purchase date minus the shipping and processing fees.
-
Is the MAXLITE waterproof?Well, you can't scuba dive with the MAXLITE, but it is water resistant and weather proof. Becuase of its sturdy high quality construction, the MAXLITE will continue to perform in heavy rain, wind and snow. We cannot guarantee it, but If when wearing it the wearer is briefly submerged, the MAXLITE should be okay (providing the charging port cover is securely in place).
-
How is my order shipped?Shipping is made through the United States Postal Service and sent first class mail. Depending on your location or the ship to address, shipping can take 3 to 10 days.
-
Do you ship internationally?Yes, but the cost of shipping can get expensive and can take upwards of 30 days or more. Depending on where the order is being shipped, there may be added duties or taxes to be paid by the buyer.
-
How can I become a reseller/retail partner of the MAXLITE?We welcome the opportunity to work with resellers and retailers of all sizes. There is a minimum order quantity required. For further information on becoming a reseller/retail partner you can send your requests to maxlite@rigrap.com and please put "Dealer Info" in the subject line of your email. You can also find a detailed sales sheet and a dealer registration form link on the bottom right of the Maxliteheadlamp main page.
-
Is the MAXLITE Guaranteed?It sure is! The MAXLITE comes with a full 30 day satisfaction guarantee. To be refunded, your orginal purchase must be returned in its original packaging and returned directly to MAXLITE Returns, PO Box 8464, Jupiter Florida 33468 USA. Please include your contact information and original order number. Once properly recieved, your account will be credited within 10 busness days minus orginal shipping and processing fees.
-
Does MAXLITE offer an affiliate program?Yes. Our affiliate program pays upwards of 25% depending on the volume sold. You must be over 18 years of age and provide all necessary contact information for tracking and accounting. For more information you are invited to contact us directly at maxlite@rigrap.com
bottom of page